Easy Guide To Eliminate Server Connection Errors In QuickBooks

While using QuickBooks on a remote server or opening damaged company files, you may experience errors due to server overload, network connection, or firewall issues. You may also get this error during an update process. This error prevents you from accessing your company files, which disrupts your workflow. In this blog, we will find the reasons for this and will guide you on how to fix this error quickly.

Reasons For Server Error in QuickBooks

Many reasons can trigger this error while accessing the files on a remote server.

There could be some problems with your internet connection.
Firewall settings or your system's security software can block QuickBooks from accessing the server.

Now that you have understood the reasons let's discuss the troubleshooting steps.

Solutions To Fix Server Connection Issues in QuickBooks

Service or connection issues show that the QuickBooks cannot communicate properly with the QuickBooks servers or services. You may also see different error codes popping up on your screen, such as QuickBooks error 503. In order to resolve these server errors quickly, you should follow the below steps.

Solution 1: Verify Your Internet Connection Settings

Issues with your internet connection might be affecting your ability to update QuickBooks.

Test Your Connection:

Open a web browser and try accessing the Chase banking website.
If the Chase page doesn’t load, you won’t be able to receive QuickBooks updates.
If you can access the Chase website, proceed with the following steps in QuickBooks Desktop:

Adjust Internet Connection Settings in QuickBooks:

Go to the Help menu.
Select Internet Connection Setup.
Choose Use my computer's Internet connection settings to establish a connection when this application accesses the Internet.
Click Next.
Select Advanced Connection Settings.
Access the Advanced tab.
Click Restore Advanced Settings.
Click Ok.
Then Done.
Try updating QuickBooks Desktop again.

Additional Notes:

Download accelerators might disrupt the update process. Disable these tools before downloading updates. For more details, consult your ISP.
If using a dial-up connection, ensure it meets the minimum speed requirement of 28.8 kilobits per second (KB/s).

Solution 2: Add Windows Firewall Exceptions

To ensure the firewall does not block these files, you need to create exceptions.

Click on the Windows Start menu.
Type "Windows Firewall" into the search bar.
Open Windows Firewall.
Choose Advanced Settings.
Right-click on Inbound Rules.
Select New Rule.
Choose a Program.
Click Next.
Select This Program Path.
Now, click Browse.
Locate and select one of the executable files listed below. Click Next.
Choose Allow the Connection and click Next.
If prompted, ensure all profiles (Domain, Private, Public) are checked, then click Next.
Name the rule, such as "QB Firewall Exception(name.exe)," and click Finish.
Repeat the above steps, but select Outbound Rules in step 5 instead of Inbound Rules. Follow the same procedure for creating the rule.

Now, QuickBooks executables are allowed through the Windows Firewall.

Conclusion

Resolving server connection errors in QuickBooks can be quite challenging. However, by following the above steps, you can easily fix these errors and access your files without any interruption.